Shipping Policy – Tello Wholesaler
Based in Sydney, Australia
At Tello Wholesaler, we strive to deliver your orders quickly, safely, and efficiently. The following policy outlines our shipping charges, processing times, and delivery information.
1. Shipping Charges
|
Location |
Free Shipping Threshold |
Standard Shipping Fee |
|
NSW |
Orders over $300 |
$20 for orders under $300 |
|
ACT, QLD, VIC |
Orders over $600 |
$40 for orders under $600 |
|
TAS, NT, SA, WA |
Orders over $800 |
$50 for orders under $800 |
- Freight charges apply to bulky or heavy items and will be calculated at checkout.
2. Order Processing
- Orders placed before 11:00 am Sydney time on business days (Monday–Friday) are packed and sent within 24 hours.
- We use the most efficient postage possible, typically next business day delivery within the express post network for Australian capital cities and major metro areas (Perth CBD included).
- Regional areas outside the express post network may take 2–5 business days for delivery.
- Orders are not processed on weekends or public holidays.
3. Tracking Your Order
- Tracking information is sent via email at 11:00 pm on the day your order is shipped.
- Please check your email (including spam/junk folders) for your tracking details.
4. Delivery Time
- If your order has not arrived within 4 business days, please contact us with your full name and order number.
- In most cases, this indicates an attempted delivery has occurred, and your parcel may be waiting for collection at your nearest post office.
5. Important Notes
- Delivery times are estimates and may vary due to unforeseen circumstances such as weather delays, courier issues, or public holidays.
- Risk in the goods passes to you upon delivery.
Legal Disclaimer
The information in this Shipping Policy is provided for general guidance only.
Tello Wholesaler makes no guarantees regarding exact delivery times, and shipping delays may occur beyond our control. To the fullest extent permitted by law, we disclaim all liability for any loss, damage, or inconvenience caused by delayed or failed deliveries, except as required under Australian Consumer Law (ACL).
Nothing in this Shipping Policy limits your rights under the ACL, including your right to receive goods that are delivered within a reasonable time.