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Terms & Conditions – Tello Wholesaler

Based in Sydney, Australia

Welcome to Tello Wholesaler. By accessing our website or purchasing from us, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Our Website Services

  • Our services are provided to adults over the age of eighteen (18) years. By purchasing through our website, you confirm that you are over 18 years of age.
  • All prices are in Australian Dollars (AUD) and include GST. We endeavour to ensure our price list is current. It can be accessed from our home page, and we reserve the right to amend prices at any time.
  • Orders placed online will be fulfilled at the price listed at the time of your order.

2. Product Descriptions

  • We strive to ensure our products are described as accurately as possible. However, we do not warrant that descriptions are error-free.
  • Where a misdescription occurs, we reserve the right to correct any error or omission.
  • Images are for illustrative purposes only. We do not guarantee that images will reproduce true colour or fully reflect product design or options.

3. Product Orders

  • Our products are for sale to adults over the age of eighteen (18) years. By purchasing, you confirm you are over 18.
  • We endeavour to keep our product list current but cannot guarantee the availability of any product advertised.
  • All prices are in AUD and include GST. Packaging and postage are additional charges calculated at purchase.
  • When placing an order, you must provide your name, delivery address, email, phone number, and payment details. We take due care with this information; however, you accept that we are not liable for misuse due to transmission errors, viruses, or malware.
  • We will accept or reject your order within 5 days. If we do not respond within this timeframe, your order is deemed rejected. Rejection is most commonly due to lack of stock.
  • Delivery details are provided on our website. Title to goods passes to you upon receipt of payment. Payment terms are outlined on the order page.
  • We take utmost care with packaging to ensure products arrive safely and in working condition.

4. Orders & Payment

  • Orders are accepted once payment is received in full.
  • Payment is via approved, secure payment gateways.
  • You are responsible for ensuring all order details are accurate.

5. Shipping & Delivery

  • Delivery times are estimates only and may vary.
  • Risk passes to you upon delivery, but we take care to package goods safely.

6. Returns & Refunds

  • Our Refund & Returns Policy forms part of these Terms & Conditions and complies with Australian Consumer Law (ACL).
  • You are entitled to a refund or replacement if a product is faulty, damaged, or not as described.
  • Change-of-mind returns are accepted under the conditions outlined in our Refund Policy.

7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any loss or damage arising from use of our website or products, except as required under Australian Consumer Law (ACL).
  • Our liability is limited to replacement, repair, or refund of the product.

8. Intellectual Property

  • All website content, including images, logos, and text, is owned by Tello Wholesaler or licensed to us.
  • You may not copy, reproduce, or distribute any material without prior written consent.

9. Third-Party Links

  • Our website may include links to external websites.
  • We are not responsible for the content, accuracy, or privacy practices of third-party sites.

10. Governing Law

  • These Terms & Conditions are governed by the laws of New South Wales, Australia.
  • Disputes are subject to the exclusive jurisdiction of NSW courts.

Legal Disclaimer

The information on this website and in these Terms & Conditions is provided for general informational purposes only.

Tello Wholesaler makes no guarantees regarding uninterrupted access, accuracy, or reliability of information. To the fullest extent permitted by law, we disclaim all liability for direct, indirect, or consequential loss arising from use of our website or products, except as required by Australian Consumer Law (ACL).

Nothing in these Terms & Conditions limits your rights under the ACL.